General Terms and Conditions
Your use of an Alawin player account is subject to the terms accepted during registration, the rules of the individual games and the conditions of each bonus promotion.
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Eligibility and player accounts
You must be at least 18 years old and comply with the regulations that apply in your location. Country-specific and operator-specific access restrictions must be observed.
You must register and maintain your account using your own accurate personal details. Only one account is permitted per person, household or address, telephone number or email address, and IP address. You must not share your login details or use anyone else's account.
Identity verification
We may request documents to verify your age, identity, address, payment method and source of funds. Missing information or additional checks may delay withdrawals or lead to account restrictions.
Deposits and withdrawals
You may only use payment methods registered in your own name. The minimum and maximum amounts for your chosen method and your account's withdrawal limits apply.
Even without a bonus, you must wager a deposit at least once before withdrawing. A minimum turnover of EUR 20 also applies during the calendar month in which you request a withdrawal. If the required deposit wagering is not met, winnings may be voided and deductions may apply.
Bonuses and game rules
Bonus funds and any winnings associated with them are subject to the terms of the relevant promotion. These include wagering requirements, time limits, game exclusions and, where applicable, maximum bets or winnings caps. Promotion-specific terms take precedence over the general bonus rules.
Each game's rules and paytable govern its bets and payouts. Winnings are not guaranteed.
Account restrictions and complaints
Multiple accounts, false information and misuse may result in an account being suspended or closed and associated winnings being voided. You must not open another account to get around a suspension.
Questions and complaints can be sent to [email protected]. If a complaint remains unresolved after the first response from support, you can submit it in writing to [email protected]. You can request self-exclusion at [email protected].
