Contact
If you have questions about your Alawin account, payments, bonuses or game rounds, you can reach our support team by email.
On this page
Customer support
Include your registered email address and describe the issue. For payments, include the amount, date and transaction number; for game rounds, include the game title and round ID, if available.
Never send your password or card security code. Hide any sensitive information in screenshots that is not needed to resolve your query.
Formal complaints
If your issue is not resolved by the first response from support, you can submit a detailed written complaint. Use the email address linked to your player account.
Include «COMPLAINT» and the reason for your complaint in the subject line. We need your username, full name, a description of what happened, and the dates and times of the relevant events.
We will communicate the outcome within ten days of receiving your complaint. Particularly complex cases may take longer to resolve.
Gambling breaks and self-exclusion
Send requests for a gambling break or self-exclusion to [email protected]. Identify the account concerned and explicitly state that you want your access to gambling restricted.