Withdraw your funds
Request a withdrawal from the cashier in your player account. We'll process your request once all conditions have been met and checks completed. The amount you can withdraw depends on your payment method and account level.
18+. Gamble responsibly.
Log in and open the withdrawal section in your cashier. Choose one of the payment methods available for your account.
Enter a withdrawal amount within the applicable limits. Only use your own card, payment account or e-wallet. For crypto withdrawals, the currency, address and network must match.
Confirm your withdrawal and keep the transaction number. If we ask for documents, submit them using the method we provide.
We process withdrawal requests within three working days once all conditions have been met and the required checks completed. For subsequent requests, this timeframe may start from the most recently completed withdrawal.
Up to 3 working daysAfter verification is completeWe check your account, available funds and withdrawal conditions. Missing documents or extra security checks may delay processing.
Our finance team processes withdrawals Monday to Friday, 06:00–17:00 GMT. Weekends are not working days.
Once we've processed your withdrawal, your payment provider needs additional time to transfer the funds. Bank transfers can take another three to five working days to reach your account after being sent. E-wallet payments may arrive shortly after dispatch. We cannot guarantee an exact arrival time.
Minimum and maximum amounts apply to each withdrawal request and depend on the payment method. Your account level also determines your withdrawal limits. A payment method's maximum does not override your daily or monthly limit.
| Payment method | From | Up to |
|---|---|---|
 Card | CHF 15 | CHF 3’000 |
 Bank transfer | CHF 10 | CHF 4’500 |
 Revolut | CHF 10 | CHF 4’500 |
 Skrill | CHF 10 | CHF 4’500 |
 MiFinity | CHF 10 | CHF 2’500 |
 Bitcoin | CHF 60 | CHF 5’400 |
Where possible, we send withdrawals through the same payment method you used to deposit. If that method cannot be used, another may be required. The available options and limits displayed in your cashier apply to your request.
Withdrawals in USDT via ERC20, Solana, BEP20 or TRC20 each have a range of CHF 20–4’500. The same range applies to Bitcoin Cash, Ethereum, Litecoin, TRX, USDC, BNB, DOGE, Solana, USDC Solana and Cardano. Bitcoin withdrawals have a range of CHF 60–5’400.
Use a receiving address that supports the chosen currency and exactly the network you've selected. Transfers sent to the wrong address or over the wrong network may be impossible to recover.
ERC20
Solana
BEP20
TRC20Your daily and monthly withdrawal limits in CHF depend on your account level. Your level is based on your activity during the 90 calendar days before your request and may change. We may set an individual payment schedule or different limits for particular withdrawals.
| Account level | Per day | Per month |
|---|---|---|
| 1 | CHF 500 | CHF 7’000 |
| 2 | CHF 500 | CHF 10’000 |
| 3 | CHF 800 | CHF 12’000 |
| 4 | CHF 1’000 | CHF 15’000 |
| 5 | CHF 1’500 | CHF 20’000 |
We may need to verify your identity, address, payment method and source of deposited funds. Additional documents may be required even if you've made a withdrawal before.
A valid passport, identity card or driving licence, certified if required.
A document confirming your address, such as a utility bill, bank statement or tenancy agreement.
Proof that the card or payment account used belongs to you. This may include bank statements and transaction histories.
Submit requested documents within 30 days of our request. Once we have received all requested documents and information in full, we normally review them within ten days. More complex cases may take longer. We may hold the withdrawal until verification is complete. Missing documents may also lead to your account being suspended or closed.
Never send us your password or card security code. Only submit documents through the channel we specify.
You must wager your deposit at least once before withdrawing. You must also meet a minimum turnover of EUR 20 during the calendar month in which you request a withdrawal. If you've wagered less than your deposit, we may void winnings and deduct 10% of your last deposit, with a minimum deduction of EUR 0.50. For bank cards or bank transfers, the deduction may be 15%.
With our welcome package, the bonus and associated bonus winnings are forfeited if you request a withdrawal before meeting the bonus conditions. Wagering requirements, deadlines and release caps apply in addition to the general payment terms.
View bonus terms and conditionsOur support team can tell you whether your request is still being reviewed or the payment has already been sent. Your transaction number helps us check its status.
If documents have been requested or conditions haven't yet been met, the withdrawal cannot be completed. If verification is finished and three working days have passed, provide our support team with the transaction number and the time you submitted the request.
A withdrawal may be declined because of account checks, wagering requirements, limits or payment details. If the reason is unclear, send us the exact message shown. We can then help you identify what is needed before submitting another request.
A bank transfer can take another three to five working days to arrive after being sent. If the funds still haven't arrived after that, tell support the method, amount and transaction number. We can also help investigate missing payments made by other methods.
Contact our support team at [email protected]. The following details will help us locate your request and check its status.
If we've already sent the payment, confirmation from your payment provider may also help. Let us know which requested documents you've already submitted.
More help with your player accountWe process requests within three working days, provided all conditions have been met and verification is complete. For subsequent requests, the timeframe may start from the last completed withdrawal. Your payment provider then needs additional transfer time. Bank transfers can take another three to five working days after being sent. Funds are therefore not guaranteed to arrive within three working days.
The minimum is CHF 15 by card, CHF 10 by bank transfer, Revolut, Skrill or MiFinity, CHF 60 for Bitcoin and CHF 20 for USDT and the other supported cryptocurrencies. Your account terms and wagering requirements also apply.
As well as the maximum for your payment method, daily and monthly limits apply according to your account level. At level 1, these are CHF 500 per day and CHF 7’000 per month. Bonus terms, verification checks or an individual payment schedule may also restrict how much you can withdraw.
We may request proof of identity and address, plus documents confirming your payment method or source of funds, before a withdrawal. We may hold your withdrawal until any required checks are complete. We cannot promise a withdrawal without verification.
Yes. You must wager your deposit at least once before withdrawing. A minimum turnover of EUR 20 also applies in the calendar month of your request. These conditions apply even if you haven't used a bonus.
Where possible, we use the same method you deposited with. If that isn't possible, another method may be required. We cannot always guarantee your preferred withdrawal method; our support team can explain the available options.
Your bank or payment provider may charge fees or currency conversion costs. Crypto transactions may incur network fees. If you haven't wagered your deposit at least once, the deductions set out in our payment terms may also apply. We therefore cannot guarantee that every withdrawal is free of charges.
Yes, while your request is still pending. You can cancel it in the cashier's withdrawal section or, where available, in your balance history using «Cancel Withdrawal». If the option is unavailable or doesn't work, our support team can help using your transaction number. Payments that have already been sent may no longer be recoverable.
Deposit minimums differ from withdrawal limits. If you'd like to add funds to your player account, you can find payment methods and CHF limits under Payments.
Explore deposit methods
